Returns

In the unlikely event that you are not entirely satisfied with your purchase, we would be happy to assist you with any return.

Please contact us if you wish to return your order. We can help arrange the collection via DHL, all return shipments are chargeable. You can reach out to us via email: enquiries@themerchantfox.co.uk for further information on our returns process. Or alternatively, please call us during our office hours, Monday to Friday 9am-6pm GMT on: +44 (0)1823 703907.

In the event an exchange is not suitable, we can issue you with store credit note which will be valid for a period of 3 months. or a full refund.

Pre-orders 

We cannot accept returns or cancellations on any pre-order products once your order is placed. Please contact us for further details.

 To discuss your order with a member of our team , please call us during office hours, Monday to Friday 9am-5pm GMT on +44 (0)1823 703907 or email us at enquiries@themerchantfox.co.uk.

All exchanges must be agreed in advance. We regret that the delivery costs incurred in returning any items to The Merchant Fox will not be refunded, except in the case of faulty or damaged goods.

We encourage you to check the item(s) carefully on receipt and inform us within 3 days of any damage or faults. We regret that we will not be able to offer an exchange or refund for damaged items unless you inform us within this timescale.

Please note that we cannot accept return of any item(s) that has been used or is no longer in its original packaging.

If you do need to return an item, please remember to include a note explaining why you are returning it and also a copy of the invoice/receipt from the original packing.

 

Returns Address

The Merchant Fox, Unit 4 Tonedale Business Park, Tonedale, Wellington,  Somerset, TA21 0AW

In the unlikely event that you receive an item that is broken, faulty, deficient of items shown on the delivery note, or fails to match the items you ordered, we will be pleased to replace this item free of charge. Please contact us within 3 days of receipt if this is the case as all returns must be agreed in advance. Please call us during office hours, Monday to Friday 9am-5pm GMT on +44 (0)1823 662271 or email us at enquiries@themerchantfox.co.uk. If we require the item to be returned to us we will refund the cost of postage. Unless we receive notification within 3 days, you will be deemed to have accepted the items as satisfactory.

Please be aware, that any authorised returns may incur additional taxes and duties upon sending the good/s back to us (depending on your countries regulations). The customer is solely responsible for paying any of these charges incurred, as well as the responsibility of safely shipping the item/s to our return address.

Repairs

We work with a small number of manufacturers in Britain and the majority of our items come with a standard manufacturers' guarantee, although this will vary depending upon the manufacturer. Please telephone us in the first instance so that we can advise you further.

Incorrect, Broken and/or Faulty Items

Please return the item so we can obtain a quote for the repair. You will need to pay the postage costs for delivery to our address. We will advise you of any costs before sanctioning repair work.

Personalised & Bespoke Items

If you place an order for an item that is to be personalised by The Merchant Fox on your behalf, we regret that you will be unable to cancel the order. We are also unable to accept returns of personalised or bespoke items.

If you personalise an item after purchase from The Merchant Fox, we will be unable to offer a refund.