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Delivery Information

Extended Free Returns

We are offering FREE returns on all orders placed until 29th February 2024. Please contact us to arrange any collection. 

 

Free Delivery

We are offering all customers free shipping on 

UK - Apparel & Home orders over £200.00.

EU (Excluding Russia) & The Rest of World - Apparel only orders over £350.00

Home & Interiors - Orders over £600.00.

This will automatically be activated at checkout. *However, please be advised that in order to qualify for "free shipping", that the rate is calculated by the net price of the total cart value, excluding any applicable VAT or taxes within the country of destination.

For our EU customers

We now collect the VAT based on the country from which you place your order.

With this new system in place, you can order with confidence and rest assured that there will be no surprise charges upon delivery. Everything is being taken care of during the checkout process on The Merchant Fox's website.

UK Shipping - £8.50 + VAT on all order within mainland UK except furniture.  

Please see the table below for details of all prices within the UK.

For our US customers

Please be advised that goods valued over $800(USD), may be subject to additional duties and taxes when being imported into the United States of America. The amount charged to the recipient is controlled by US Customs and Border Protection. 

 

 Shipping within the UK

Weight

Mainland UK

Highlands & Islands

Northern Ireland

Channel Islands

0.1 - 3.5

£8.50

£16.50

£20.00

£15.00

3.6 - 24.9

£8.50

£16.50

£20.00

£25.00


 

Many of the items on The Merchant Fox website are bespoke or made-to-order. Please refer to the delivery information tab for each product to find out more detail on likely delivery timescales. Alternatively, please call us during office hours Monday to Friday 9am-5pm GMT on +44 (0)1823 662271 or email us at enquiries@themerchantfox.co.uk.

For international shipping please see below.

 

 

Delivery to APO/BFPO and PO BOX addresses not currently available.

We are unable to accept responsibility for customs and handling charges levied by authorities in the country of destination. However if you are sending a gift abroad please contact us to arrange the duty and taxes payment to ensure the recipient does not have to meet the fees.

When your order is dispatched you will receive a confirmation email, including an Order Tracking Reference that you can use to track your parcel. For special delivery requests - please email enquiries@themerchantfox.co.uk.

 

A signature is required on all deliveries and we regret that we are unable to leave packages in a secure place.

 


International Shipping

Please note that we are unable to accept responsibility for customs and handling charges levied by authorities in the country of destination.

 Weight

Europe (excluding Russia)

USA

Canada & Mexico

Zone 8*

Zone 9*

Rest Of The World

0.1 - 2.5

£25.00

£25.00

£40.00

£45.00

£40.00

£45.00

2.6 - 3.5

£35.00

£35.00

£45.00

£50.00

£50.00

£50.00

3.6 - 4.4

£35.00

£45.00

£50.00

£60.00

£60.00 £65.00
4.5 - 4.9 £40.00 £60.00 £60.00 £65.00 £75.00 £85.00
5 - 5.5 £40.00 £65.00 £65.00 £70.00 £85.00 £105.00
5.6 - 6.5 £45.00 £65.00 £65.00 £80.00 £95.00 £115.00
6.6 - 13 £45.00 £70.00 £80.00 £95.00 £125.00 £135.00

 


*Zone 8

Australia, China, Hong Kong, India, Indonesia, Macau, Malaysia, Philippines, Singapore, Taiwan, Thailand, Vietnam, United Arab Emirates

 

**Zone 9

Bahrain, Brunei, Kuwait, New Zealand, Oman, Qatar, Saudi Arabia, Solomon Islands, South Africa, Yemen

 

Shipping Times

Europe: 5-6 working days
Russia: *Currently Suspended
USA: 6 - 10 working days
Canada & Mexico: 6 - 10 working days
Zone 8: 10 - 12 working days
Zone 9: 10 - 12 working days
Rest of the World: 10 - 12 working days

 

Further Questions
If you have any questions regarding the change to shipping costs please contact enquiries@themerchantfox.co.uk