Close Search

Delivery Information

foxes_april52937The Merchant Fox offers free delivery on all items to the UK mainland except furniture. foxes_april52942

Many of the items on The Merchant Fox website are bespoke or made to order. Once you place an order we will email you with the expected delivery date. Please refer to the delivery information tab for each product to find out more detail on likely delivery timescales. Alternatively, please call us during office hours Monday to Friday 9am-6pm GMT on +44 (0)1823 703907 or email us at enquiries@themerchantfox.co.uk.

Before delivery The Merchant Fox will contact you to arrange a suitable delivery time. For international shipping please see below.

Shipping on furniture is a flat rate for most areas in UK mainland.

10kg-20kg £80
20kg-30kg £100
30kg-50kg £150

All parcels are dispatched with our courier company and for your security will require a signature upon delivery. Please kindly ensure that there will be someone to sign for the parcel at the delivery address. In the event that no-one is available to sign for the parcel, a card will be left for you to re-arrange a delivery or collect your item from the nearest depot. Deliveies are made Monday to Friday, 7am - 5.30pm.

Delivery to APO/BFPO and PO BOX addresses not currently available.

We are unable to accept responsibility for customs and handling charges levied by authorities in the country of destination. However if you are sending a gift abroad please contact us to arrange the duty and taxes payment to ensure the recipient does not have to meet the fees.

When your order is dispatched you will receive a confirmation email, including an Order Tracking Reference that you can use to track your parcel. For special delivery requests - please email enquiries@themerchantfox.co.uk.

A signature is required on all deliveries and we regret that we are unable to leave packages in a secure place.

International Shipping

Please note that we are unable to accept responsibility for customs and handling charges levied by authorities in the country of destination.

Europe: 5 - 6 working days

  • Austria, Belgium, Cyprus, Czech Republic, Denmark, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Ireland, Italy, Jersey, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

Up to 5kg £20
Up to 10kg £35

USA, Canada, Far East: 6 - 10 working days

  • USA, Canada, Hong Kong, Japan, Singapore, Thailand.

Up to 5kg £25
Up to 10kg £40

Rest of the World: 10 - 12 working days

  • Australia, Bahrain, India, Israel, New Zealand, Qatar, Saudi Arabia, UAE.

Up to 5kg £25
Up to 10kg £40

 

For items over 10kg please contact us for a shipping price.

Made in Britain

Receive our newsletter

Simply enter your email address below to receive details of our latest collections and offers.